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The google home app is offline do to power outage

eeveegreen
Community Member

My power is out in Florida.do to the hurricane I’m in Maryland and usually I can see my NEST thermostat online, thru Google home.  But now I don’t see a picture of the thermostat controls. Only my info. If power was out before I’d see the thermostat and it would say offline.  but now I don’t see the thermostat at all. 

5 REPLIES 5

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

The is a hurricane in Florida right now, and most of southern Florida is without the power of any type.

You are not going to be able to see anything there even if you have a generator.

Houptee
Silver Product Expert
Silver Product Expert

If the power comes back on, the internet provider you have most likely will not be back up and running for a while depending on the damage to the systems.

Good luck. I had to deal with super storm Sandy. No power for 3 weeks.


Houptee -- NJ Master HVAC Licensed Contractor

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

Chiming in. I hope everyone are okay. 

 

@Patrick_Caezza and @Houptee, thanks for your assistance.

 

@eeveegreen, it looks like you can't access your Nest Thermostat on the Google Home App. How's your Nest Thermostat, were you able to get an access back to the Google Home App? Also, were you able to visit your house in Florida to check your device? 

 

Please let me know if you have any other questions. 
 

Thanks,

Mark

Markjosephp
Community Specialist
Community Specialist

Hi eeveegreen,


I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Mark

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake