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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4670 Views
  • 0 replies
  • 5 kudos

C- wire not detected

The thermostat wires include a c wire hard wired to the Taco box - 4 zone system. 3 in Taco box. 2 are working properly. The other zone required an external wire adapter to a sepertate box. That one works. I checked the wires on the thermostat that i...

Cori by Community Member
  • 507 Views
  • 3 replies
  • 0 kudos

R to RC jumper 3 wire system

My old thermostat was wired with a W G R with a jumper to RC. When I run through the set up, it tells me to remove the jumper cable. So I did, but I’ve lost my ability to control the fan. Attaching a photo for reference. It’s a propane system.

Csled by Community Member
  • 197 Views
  • 3 replies
  • 0 kudos

Heating 24 hours even when schedule is set

I’ve a NEST for a holiday let. I have set a schedule for when guests are there and turn it off manually when they aren’t. But, I notice that the app shows there is permanent heating even though the schedule should have heating only for 3 hours in the...

VikkiB by Community Member
  • 1182 Views
  • 6 replies
  • 0 kudos

Nest thermo link

My nest thermostat link has died a heat engineer has been out and tested everything and link is dead, serial is MDNBU2 how do I get a warranty replacement , not 12months old yet

Crispy75 by Community Member
  • 238 Views
  • 4 replies
  • 0 kudos

Nest thermostat

Hi please help if possible, u have had a thermostat for years now and all was OK until I migrated to Google account, the app no longer finds it on me on my wife's and my phone, it only gives the secret key code when I fully reset it and then only all...

Phone app

Nest showing on phone app - it appears to be connected to phone as can see internal home temp - but not way to adjust settings on screen - it only allows me to be home or away - no other settings . Please help

Cliff2 by Community Member
  • 199 Views
  • 3 replies
  • 0 kudos

Cannot reset password for thermostat

Cannot reset password. Cannot locate a phone number for customer service. Already tried resetting password with a code but still doesn't work

Mperna by Community Member
  • 301 Views
  • 3 replies
  • 0 kudos

Resolved! Display not working

We just moved into a house with Nest thermostat. I connected to the Nest app but the display reads, “Added to your account” use the Nest app to continue setting up your thermostat. But it looks like it is set up in my account.

Jen022 by Community Member
  • 499 Views
  • 8 replies
  • 0 kudos
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