09-02-2021 08:43 AM - edited 09-09-2021 09:29 AM
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Original Poster: Stephen McGeough
09-18-2021 07:19 AM
Hi, I am sorry to hear your facing this behavior with your thermostat.
Just to confirm, did you check all breakers and switches at the location? Make sure to take out the USB cable if it is still connected and check all breakers. If it all looks good, turn the power off to the Heat Link for a few minutes, if you're comfortable in doing so, and after turn it back on. See if the Heat Link has any reaction after.
Regards,
AlexD
09-20-2021 07:26 AM
Hi, I wanted to check in.
Do you still need assistance with your device? If so, make sure to let us know here.