cancel
Showing results for 
Search instead for 
Did you mean: 

Thermostat couldn’t connect to Wi-Fi (according to the app)

Brady148
Community Member

My Nest thermostat is set up and working.  I also connected it to the Wi-Fi.  All good so far.

Then I downloaded the Nest app and scanned the QR code.  Under, “Install and set up your thermostat,” I selected, “Already installed.”  The app found my Wi-Fi network, which I then selected and entered the password.  As soon as I clicked on, “Next,” the app said, “Something went wrong.  Your thermostat couldn’t connect to Wi-Fi.”

I have tried this many times, double checking the password and restarting the thermostat, but each time I get the same result.  

Does anyone have any suggestions?

4 REPLIES 4

Gladysalvarez
Community Member

I do have some issues with thermostat installation 

Ryan_G
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for reaching out here in the Google Nest Community.

 

We're sorry to hear that you are having this difficulty while using the Nest app. Have we tried downloading the Google Home app and log in using the same email?

 

Let us know how it goes by replying to this thread.

 

Regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,
Ryan
 

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest Thermostat and we'd be glad to assist you further.
 

Best,

Princess