Thermostat lost WIFI W5 error

[Shelbyann7777]

Hello, about 4 weeks ago one of our thermostats lost WiFi connectivity.  We have tried a factory reset, remove and add back to account, restart on multiple times and we can never get the W5 error to clear.  We have tried to manually enter the WiFi name and it can’t find it.  Is there anything else we can do to get it to connect to the WIFI.    Thanks Nick

[Twotimenester5]

I have the same problem--W5 error; no changes to wifi network--the device just won't find any networks (home and hotspot), and won't accept manual input.

It sounds like this  is a known issue. What's the process for addressing?

[Jake]

Hey all,

My apologies for the delayed reply. I have sent this over to a higher Team to review, and they will be reaching out to both of you over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.

Best regards,

Jake

[Jake]

Hey all,

I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake