cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Thermostat no power

Dodge
Community Member

All of  a sudden my nest has no power there’s power going into the white module but nothing at the stat could it be a power supply fault in the white mod it’s about 3 years old and had not much use 

5 REPLIES 5

Jhonleanmel
Community Specialist
Community Specialist

Hi Dodge,

Thanks for reaching out. I'd love to know more about this. Could you share a photo of your current thermostat's wiring? 


Thanks,
Mel

it’s just a 2 wire one low voltage 

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

I wanted to stop by and see how I could help.

 

Thanks for assisting here, Mel.

 

@Dodge, I'm sorry for the trouble this may have caused you — let's see what's going on.

 

To isolate, could you tell us what type of Nest Thermostat you have? Also, I found a helpful article with some troubleshooting steps for when your thermostat is not turning on. Please let me know if that helps or if the issue still persists.

 

Regards,

Mark

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@Dodge just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Thanks for lending a hand, Mel and Mark.

 

Regards,
Emerson