12-09-2022 12:12 AM
All of a sudden my nest has no power there’s power going into the white module but nothing at the stat could it be a power supply fault in the white mod it’s about 3 years old and had not much use
12-12-2022 12:41 PM
Thanks for reaching out. I'd love to know more about this. Could you share a photo of your current thermostat's wiring?
12-12-2022 10:36 PM
it’s just a 2 wire one low voltage
12-13-2022 12:45 PM
I wanted to stop by and see how I could help.
Thanks for assisting here, Mel.
@Dodge, I'm sorry for the trouble this may have caused you — let's see what's going on.
To isolate, could you tell us what type of Nest Thermostat you have? Also, I found a helpful article with some troubleshooting steps for when your thermostat is not turning on. Please let me know if that helps or if the issue still persists.
12-16-2022 01:40 PM
Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.
12-17-2022 02:58 PM
@Dodge just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks for lending a hand, Mel and Mark.