Thermostat wifi

[Nez5]

Nest thermostat lost Wi-Fi connection and is now not showing any networks to re-connect have tried every troubleshooting tip there is out there. This is a second unit I have had, working fine at first then months later the same issue as the first unit any help greatly appreciated 

[David_K]

You mentioned it doesn't show any Wifi networks to connect to. Was it these steps you tried?

Troubleshoot setup: thermostat doesn’t show your Wi-Fi network - Google Nest Help

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'd like to know more about it. A few questions: do you see any messages or codes on your Nest Thermostat screen? What type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. 

Also, please try to connect your thermostat to your mobile hotspot instead of your home Wi-Fi.

I appreciate the input, @davidking.

Best,

Jenelyn

[Nez5]

reached out to google they have sent out a replacement unit

[Jenelyn_O]

Hey Nez5,

Thanks for letting us know. I'm glad to hear that there's a replacement sent out to you. If you have questions or concerns, please feel free to let us know as we'll be willing to assist you. Otherwise, I'll be locking this thread after 24 hours. 

Cheers,

Jenelyn

[Nez5]

Thank you much appreciated 

[Jenelyn_O]

Hi Nez5,

Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there. I'll be locking this thread in 24 hours.

Regards,

Jenelyn