Thermostat won’t connect to app or Wi-Fi

[LL3]

Thermostat won’t connect to app or Wi-Fi. I’ve been through the entire troubleshooter 5+ times. Turned off all other Bluetooth and wireless devices. Reset the router. Reset the thermostat. After resetting the thermostat I can’t even add it back to the app. Thermostat won’t recognize any Wi-Fi networks, even with the router less than 5 feet away. I haven’t even had it for 3 years and I am so frustrated, I am almost ready to say screw it and go buy a new thermostat from different manufacturer. 

[Markjosephp]

Hello LL3,

I'm sorry for the trouble this may have caused you, and I appreciate that you've tried to find a fix.

To isolate: are you getting any message code under the network settings? Could you check the battery level status on your thermostat under the technical information settings? Also, please give these steps a whirl:

1. On your thermostat. Go to Settings > Reset > Account Connection > Reset.
2. Turn on your phone's personal hotspot.
3. Try searching for available networks again on your thermostat.

Please let us know how it goes.

Best regards,

Mark

[Markjosephp]

Hi there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best regards,

Mark

[LL3]

I’m actually traveling for the holiday and I won’t have access to the thermostat for about a week

[aatienza]

Hey LL3,

Gotcha — keep us posted.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie