Where is my refund and reimbursement?

[Mslee2]

Had to get a HVAC company to come out and replace this thermostat because my house was freezing and you all couldn’t come out for 3 days!

Ive sent you the invoices repeatedly for the work! Please respond to me and reimburse me for the Nest and the new thermostat!

Thank you, LeeEtta Woods

[Markjosephp]

Hello, Ms. Woods,

Thanks for reaching out to the Google Nest Community Forum. I'd be happy to take a look at this for you.

Could you please provide me with a Case ID number?

I'll look forward to your response.

Regards,

Mark

[CoolingWizard]

This is strange. Looking through your history you never posted in this forum seeking assistance.  What was the specific problem you were having and what diagnostic steps did you under take to determine for a fact the problem was with the Nest Thermostat? HVAC service company not familiar with the Nest might have sold you a thermostat you might not need just to make some extra money. 

[Markjosephp]

Hi there,

Thanks for the input, @CoolingWizard.

@Mslee2, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Mark

[Juni]

Hi there, 

Buzzing in — I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

Thanks,

Juni

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,
Jake

[CoolingWizard]

Thank you Jake, I feel this was a fake posting trying get money from Google.