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“Your thermostat wasn’t fully set up”

toto9203
Community Member

Attempted to add a “family member” and received the following message:

Your thermostat wasn’t fully set up.

To set up your thermostat, you’ll need to remove it from your home and start set up over again. You won’t lose your wiring and equipment set up. 

I have been able to control the thermostat via the app, and have never gotten any indication set up was incomplete. A little confused by this message. 

9 REPLIES 9

jhirschman
Community Member

I'm seeing this too. Maybe Nest doesn't support the Home app? I know the Home app can't deal with remote sensors, so maybe they don't care about Household sharing either.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Sorry for the delay but thanks for reaching out to the Google Nest Community. 

 

Adding family members is supported on our Google Home app if you have a migrated Google account. It seems that based on the message that you're getting, you're able to add your Nest thermostat successfully to your account however, the setup was not completed. 

 

Please try the suggestion by taking off the device from your Google Home/Nest app then add it back. Make sure you complete all the steps during the setup process. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — how are your thermostats now?

 

Best, 

Melba

Removing the Thermostat from the account and resetting it up from scratch seemed to fix the problem, although it took about 5-10 minutes for the second guest account to realize it.

Thank you for the help!

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Got it — thanks for keeping us in the loop. We're glad to hear that you've got it working as it should. 

 

toto9203, how about your Nest thermostat? Still need help with it?

 

Best, 

Melba

toto9203
Community Member

It’s actually located in a rental that I won’t have access to until next week. Looking forward to attempting this fix!

MelbaDT
Community Specialist
Community Specialist

Hey toto9203, 

 

Understood. Keep us posted as soon as you're able to try the suggestion above. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

It's me again — were you able to try the suggested steps already? 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba