h71 error

[Pebble]

Hi.  Had 2 nest systems only since 2019.  Now I’m getting error message h71.   😢😢 yes iv tried everything that I’m told too do. Restart. Reset   Reset back to factory settings etc. No joy.  What a load of crap.   Can anyone help 😊😊😊 

In my old house use to have. System called the wave. Had it for years never ever let us down.  

[GarrettDS]

Hey there Pebble, 

Sorry to hear about the issues with your thermostat, I know it can be confusing, but I'm happy to look into this for you. 

It appears that there is an issue with the Heat Link, and I would suggest reviewing this article to go through the troubleshooting steps. 

Please let me know if you have any further questions or concerns. 

Best regards, 

Garrett DS

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day. 

Hilary

[Pebble]

Hi thanks for this yes I have seen the reply . 
I tried all off the suggestions & none worked. I eventually phoned up the google nest help line & they talked me through the process ( they were very good & patient). It all got sorted  menu thanks 

regs 

Pebble 

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS