lost i forgot my pin and im lock out

[LilJBlue80]

I lost my PIn and I had to reset my internet and now im lock out plz help i tried goin threw app but theres nothing there to do anything

[David_K]

Try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[LilJBlue80]

i do see techicalininfo file but it donbt open 

[LilJBlue80]

ok whats next plz community speacialist gonna contact me 

[David_K]

Sure, I've asked a community specialist to take care of next steps with you.

[LilJBlue80]

ok thanks how are they contacting me ?

[MelbaDT]

Hey folks, 

Thanks again for bringing this up to our attention, davidking. 

LilJBlu, could you fill out this form with all the needed information then let me know once done: https://bit.ly/31vCfcQ

Best, 

Melba

[LilJBlue80]

done 

[LilJBlue80]

really need to get my ac on plz contact me w the next5 steps thank you

[LilJBlue80]

i really need to get my ac back on asap can you plz contact with the next steps on change my pin 

[LilJBlue80]

still need to help on my pin please

[MelbaDT]

Hey there, 

Sorry for the delay. 

I've got your form and I've sent it over to our higher  level of support. Please keep your lines open or check your inbox from time to time as someone will reach out to you for the next steps. 

Best, 

Melba

[LilJBlue80]

well why is it takin so long 

[LilJBlue80]

I read need someone to help me with this 

[MelbaDT]

Hey there, 

Sorry if it this has taken this long but our higher level of support has already tried getting in touch with you. Could you check your inbox and reply to their email?

Best, 

Melba

[MelbaDT]

Hi, 

It's me again. Upon checking on the case id you've raised with our support team, your Nest Learning Thermostat was already unlocked. I'll also go ahead and lock this thread if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba