thermostat stopped communication with heat link. Can't get to setting to carry out reset.

[SimonJ1]

Thermostat just keeps trying to connect so I can't get to the settings

[SimonJ1]

I have a blinking blue light on the Heat Link and moved the thermostat with 3 ft of the Heat Link but its still fails to pair. It has worked for about 4 years!

[Paul_R]

Hello there, Simon!

Thanks for reaching out! I am sorry to hear about your issue with the thermostat. Let's see, do you have any message on your thermostat Display or in the Nest App?

[SimonJ1]

The only resolution has been is to replace the thermostat and its Heat Link which I have now done!

[OannaCG]

Just to confirm: you replaced the thermostat and now everything is working properly?

[SimonJ1]

Correct

[OannaCG]

Alright, and in that case is there anything else we can assist you with?

[SimonJ1]

No thanks - all good

[OannaCG]

Alright. Should anything else come up, we're just a message away. Have a great day ahead and stay safe!