09-20-2021 11:14 AM
Nest WILL NOT CONNECT TO WIFI. ive restarted it may times. w5 message will not go away, it cannot find network. help?
10-15-2021 09:10 AM
Hey elizahawk,
My apologies for the late reply. I wanted to follow up with you, and see if you are still having trouble with the W5 error? Please let me know if you were able to get the device up and running, as I want to ensure you are good to go.
Best regards,
Jake
10-15-2021 12:21 PM
yes, I am 😞
It can never find the wifi, even when I restart the device. any tips?
10-18-2021 03:31 PM
Hey elizahawk,
I am sorry for the late reply. I have escalated your issue to a higher Team, and they will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.
Best regards,
Jake
10-25-2021 10:57 AM
Hey elizahawk,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake