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Connectivity Issues

Kerryk
Community Member

Is there a phone # I can reach for a live agent? I’m trying to set up my router however it’s giving me a flashing red light vs a flashing white and I am unable to connect. Please advise. Thanks! 

6 REPLIES 6

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @Kerryk 

If you go through this form: https://support.google.com/googlenest/gethelp you should be able to get some options, including a chat or having a support agent call you (which is better than waiting on hold for a long time).

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MichaelP, Thanks for the help!

 

@Kerryk, Please let us know if you were able to get in touch with our team. If not, you could also check this link to know more about the lights on your Google WiFi device means.

 

Thanks,
Edward

EdwardT
Community Specialist
Community Specialist

HI KerryK,

 

I'm just checking in to see if you still need assistance with this issue. Feel free to reply to this thread if you still need more help.

 

Thanks,
Edward

 

EdwardT
Community Specialist
Community Specialist

Hi KerryK,

 

How's it going with your Google Nest WiFi? Still need our help?

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks