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Google Home (ios) app shows routers, nest thermostat offline

skalata
Community Member

I have 3 properties I monitor with the Google HOME app and all 3 show ALL of my routers OFFLINE, but are in fact ONLINE.

Now the same thing is appearing on my NEST thermostats.... App says thermostat is OFF when in fact it's ON.

 

I've tried reboots and reinstalling the app but nothing changes. Any suggestions?

nest.jpg

1 ACCEPTED SOLUTION

skalata
Community Member

Yes! This resolved the problem!

 Thanks!

View solution in original post

5 REPLIES 5

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @skalata 

This may be a defect in recent versions of the Google Home app. Can you try dragging down on the main screen far enough for the refresh spinner to come up and reload the status for all devices? I've seen this issue in my own system, and that seems to correct it (until the next time the app is exited and restarted, at least). You may need to do this for each "home" you manage after switching to them.

skalata
Community Member

Yes! This resolved the problem!

 Thanks!

Jeff
Community Specialist
Community Specialist

Hi skalata,

 

I'm happy to see you got your issue worked out with @MichaelP helping out. Before I mark this as resolved, is there anything else you might need?


Thanks,

Jeff

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward