Google WiFi - Device Missing In IP Reservations

[jpmonteith]

New Google WiFi setup and I have been manually assigning IP reservations to important devices and servers on my home network. It has been working really well -- except one device is missing. Windows 10 desktop system with RJ45 ethernet connection. Yes, it is pulling from Google WiFi DHCP and it shows in the wired list within the WiFi portion of the Google Home app but when I go to the advanced area and click the + circle in IP Reservations the device is not listed. 

This particular issue was reported previously and there was no official solution. So, it sounds like I am not the only one that has experienced this. Any thoughts on what is causing this bug / how it can be fixed? Thanks! jp

[EdwardT]

Hi jpmonteith,

Thanks for reaching out. I'm sorry to hear that you're having an issue with manually assigning an IP address for your Windows 10 desktop. I understand that doing a factory reset on your Google WiFi would be difficult since you already have other devices with assigned IP addresses, but that would be the next step that we can try to isolate the issue.

Let us know the results if you try it.

Thanks,

Edward

[jpmonteith]

Do you know if there is a faster way to get support on this than a 3 week turn-around on a reported issue? A factory reset on brand new hardware (it does not get any more "reset" than that) is not an ideal answer, nor does it make much sense unless there is a known issue causing this that requires a factory reset. Is there such an issue?

[EdwardT]

Hi jpmonteith,

Thanks for the response. There's no known issue yet regarding this but you could click on this link to reach out to our support team directly. 

Let us know how it goes.

Thanks,

Edward

[Jeff]

Hi, jpmonteith.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[jpmonteith]

Yes, I saw the reply. It has not been resolved, but you can close out the ticket. At some point I will reach out to Google. jp

[Jeff]

Thanks for letting me know, jpmonteith.

If you reach out to support and still have issues getting this resolved, please circle back and let me know and we can pick troubleshooting up from that point.

Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks