Google wifi failed to update blocking policy of family wi-fi group, please try again later.

[UmiJaved]

All of a sudden today when I attempt to Pause any device on my google wifi I get the following message:

Google wifi failed to update blocking policy of family wi-fi group, please try again later.

I have restarted the network multiple times and continue to encounter the issue.  How can this be fixed?

[Mthompson5]

I had devices paused and now I can’t unpause them.  Sounds like it could be connected

[Jinxer]

I am having same issue. Just stated today 

[Purcy1010]

Same issue started yesterday, some devices are working and others are not even though they say they are connected to the internet 

[PMO]

Same problem, mine started a couple days ago

[PMO]

Fixed-purchased a new non-google WiFi setup, the three puck nest has been problematic since I put it in 5 years ago. Glad to have it gone. 
I did see that some people had the issue a few years back, factory reset was the fix at the time. 

[PMO]

Anyone try a factory reset?

[Punjabi]

same here. Just started few days back. 

[Ninuci333]

The same with me and i cant find the solution anywhere!!!!!!

[Ninuci333]

Is anyone going to fix or help? I am new in community and I don’t know how it works

[UmiJaved]

Same I’m new here too and was hoping someone from Google would provide some help with this!!

[SachReviews]

Same issue here “Failed to update blocking policy of Family Wi-Fi group, please try again later.”. Any solutions?

[MrJax]

I’ve also had this for a few days. Get that message and it will show devices paused in app but they’re not paused. Defeats the point really? As with others can’t find any info online about this ?

[MrJax]

Pains me to do a factory reset - has anyone done this and can confirm it fixes this issue? 

[Imamom]

Same!

[dheliker]

Same issue here “Failed to update blocking policy of Family Wi-Fi group, please try again later.”

Devices part of the family group don’t have internet.  If I pause or unpause the group, I get an error and it doesn’t help.  The devices are still blocked.  If I try to remove a device from the group, I get an error. 

Should I reset to factory settings?  Start a new “Home”?  

[Sparrow2024]

Same issue here as well when I try yo pause Wifi access of any device. 

[LS5]

Same!  Just started today!!!  Need a fix asap. Tried contacting support through chat and call. No reply.  It says to  try again during support hours when trying the call service 🤷🏻‍♀️

[tharmor]

I am seeing the same issue today. Google, are you listening?

[ChrisChaos3354]

Crickets 

[UmiJaved]

What’s the point of the forums if Google Techs are not monitoring and noticing that no one (Customers) have found a solution?!

[ChrisChaos3354]

No kidding

[Ninuci333]

Hello everyone. Its been a week with this problem and I couldn’t find the solution so I factory reseted google nest and it solved the problem.

[tharmor]

I gave up and did the same today also. What a joke. 

[MrJax]

So did factory reset and it’s sorted it but what a pain to have to set everything back up - must be a better solution Google !!

[ChrisChaos3354]

Did anyone get a resolution on this?

[MrJax]

Factory reset unfortunately 

[UmiJaved]

I gave up and did a factory reset and it did resolve the issue.  Insane that no one from google could provide any help!

[ChrisChaos3354]

I chatted with Google support with no luck. I did send this link that many people are having the same issues. Finally, they said that it was an upgrade issue

[DGFam]

Same here!! We’ve had this for years and never got this message until about a week ago on various devices. More and more devices are being affected now. So frustrating!!! Sounds like a factory reset is the only solution?!?! 

[virnab]

Hi there,

Thanks for reaching out to our community.

I’m sorry to hear that when you attempt to pause any device on your Google WiFi, you get the message: “Google WiFi failed to update the blocking policy of the family Wi-Fi group; please try again later.” Thank you for letting us know that you have restarted the network multiple times and continue encountering the inconvenience. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• Have there been any recent changes to your environment, such as a change in Wi-Fi network or recent outages? 
• Have you tried to reboot your Google WiFi devices?

In the meantime, please try the following troubleshooting steps:

1. Remove the actual family group.

• Open the Home app.
• Tap Favorites (the heart icon), select “WiFi," then select “Family Wi-Fi.”
• Following the name of the group you'd like to delete, tap Edit.
• Tap More options (the column of 3 dots), then select “Delete.”

1. Create a new family group.

Please let me know how it goes.

Best regards,

Virna

[Sidoujda]

I did all that and nothing, 

[ChrisChaos3354]

Factory reset. Unfortunately you have to set up everything again. It’s a pain.  Very surprising Google didn’t address this.

[UmiJaved]

Please see responses to your questions:

• Have there been any recent changes to your environment, such as a change in Wi-Fi network or recent outages?
• Response: No changes or Outages
• Have you tried to reboot your Google WiFi devices?
• Response: Tries this multiple times

In the meantime, please try the following troubleshooting steps:

1. Remove the actual family group.

Response: This issue is not specific to Family Group.  The issue is present when attempting to Pause individual devices.  I did remove the Family Group completely and tried individual devices and still the same issue.

[ChrisChaos3354]

Only thing that worked was factory reset. You have a defect in your latest release.

[tharmor]

Late to the party with tier one support “help”. Par for the course sadly. Way to go google. 

factory reset took 90 minutes to get everything set back up again, crawling thru attic. Not sure how this hasn’t either been properly addressed or rolled back by now. 

[ChrisChaos3354]

Still trying to set up everything. It was easy the first time but figuring out note if not easy.

[mgb5572]

I also tried your steps to create a new family group and I still receive the error.  This seems to be a widespread issue that started happening this month.  Please address with appropriate Google team and give us a fix asap. 

[Kamin008]

I response to virnab:

Your proposed solution does NOT work. I deleted the previous family group, created a new one, and as soon as I tried to pause/unpause I got the same “failure to update” error message.

The most frustrating part is the app says to “try again in a few minutes” but it’s been going on for TWP WEEKS. 

When I contacted suppprt they had me jump through a bunch of hoops (delete/reinstall the app, reset modem, reset google wifi device) etc and at the end of the call said “it’s a known issue and our engineering team is working on it but right now there is no resolution.”

[justinrswanson]

Doesn’t work. Hire some coding folks and get the patch pushed out asap please!!