cancel
Showing results for 
Search instead for 
Did you mean: 

PPP connection with Google Wifi

Pras
Community Member

Hi folks,
I just have bought the Google Wifi (set of three) to improve my home wifi. Luckily I have a fibre modem from my ISP and a standard router (fritzbox). This router does only the PPP connection to my ISP and providing a poor wifi nettwork in my basement. So I want to get rid of this router and use instead my primary Google Wifi to make the PPP connection and the other two work as mesh/access point.

I followed these instructions: https://support.google.com/googlenest/answer/6246630?hl=en&visit_id=637932521557173698-1735528822&rd...

As soon as hit the the save button nothing happens in the Google home app and the Google wifi turns orange. It doesn't make any difference if the WAN port at the device is connected to the fibre modem, my switch or just open. It seems to get stuck somehow. It will stay in this condition forever.

Is there anything I could do wrong? Do I have to turn on IPv6 first, because my ISP connecction is a IPv6 Dual Stack lite connection? Any hints? I really was looking forward to install and use the new wifi system, but I'm close to return it and try something else.

Is there any chance to configure the device by browser?

13 REPLIES 13

EdwardT
Community Specialist
Community Specialist

Hi Pras,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with changing your WAN settings. I'd love to know more about this. Is your Google Wifi already online? Is your phone connected to it when you try to edit the WAN settings?

 

Thanks,

Edward

 

Pras
Community Member

Hi Edward,
I'm already in contact with the Google Wifi support. But currently the problem is still not solved.
I've done the process now several times, with resetting to fectory settings in between. But it seems that the PPPoE settings aren't processed correctly, which leads to an unusable device.

To start from the beginning:

While connected to my existing router, I was able to start the device, go through the setup process and create a new wifi.

Then I disconnected the cable to my network and the Google wifi was stand alone. I connected to the new wifi and insert my ISP credentials to the PPPoE mask and hit the save button.

Then I connected my fiber modem to WAN port of the router, but there was no connection. Also the upload LED at the modem was flashing orange. And the Google wifi did blink orange as well.

I did a complete reboot of the router, but after boot up it was blinking again orange. I tried to establish a wifi connection to Google wifi and that was working, but the Google home app indicated that the router was not connected. The orange light did again blink orange. Also a reboot of the modem didn't help.

It looked like Google wifi didn’t process the PPPoE settings correctly and therefore the whole thing got messed up.

I gave it anothjer try after i issued a factory reset, but without success.
I also tried with a second Google Wifi with the same result.

Can you confirm that PPPoE is working correctly in general and that the setup process was correct as well?
Of course the device made an update the first time is did connect it to my network and the internet.

Thanks Pras

EdwardT
Community Specialist
Community Specialist

Hi Pras,

 

Thanks for the update and letting us know the steps that you've done so far. Based on your description, it looks like your doing the steps correctly. I'd love to dig deeper into this, could you share the case number of your interaction with our team so we could investigate further?

 

Thanks,

Edward

Pras
Community Member

Hi Edward,

the case numbere is 5-4605000033404. Thanks for having a look and hopefully more hints and tipps and in the end a solution. I would really like to have my home network without any additional router.

Best regards
Pras

EdwardT
Community Specialist
Community Specialist

Hi Pras,

 

Thanks for the response. I see that it's already been forwarded to our team and they're already looking into this. I would suggest keeping in touch with our team via email to get more information about this.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Pras,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

Pras
Community Member

Hi Edward,

thanks for reaching out. I didn't get any feedback so far, but annyhow, I decided I want to check something else out. I will go for an overall approach, which means I will test unifi and omada. So I renew not only the wifi part of my network, as I planned originnally.

Thanks for your support Edward.

Best regards
Pras

EdwardT
Community Specialist
Community Specialist

Hi Pras,

 

Thanks for the update. Let us know the results once you've try the steps that you mentioned and keep us posted when you get a feedback from our team.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Pras,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

Pras
Community Member

Hi Edward,

I tried unifi as well as omada in the last days. With unifi I had a terribel experience. Even the wired network was not realy stable. Finally I did setup a omada network which works fine for me. Wired and wireless networks are stable and also several VLANs for guests, children, ... work as expected.

I know I compare a simple and afordable Google Wifi system with a much more expensive full size network system, but in the end I needed the extra functionality.

Thanks and best regards
Pras

EdwardT
Community Specialist
Community Specialist

Hi Pras,

 

Thanks for the update. I'm glad to hear that you were able to find the system that works for you. Let us know if you have questions with your Google Wifi and we'd be glad to assist.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Pras,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Pras,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward