Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original Poster: Robert Ziger
My google point was offline. I could not get it back online. I tried resetting to the factory settings but it now will not power up.
Sorry about the issues you're seeing trying to get your device powered on. That sounds like quite a headache. In this instance, where the device is giving no indication of power, I would reach out to support directly and work with them on this. You can reach them via chat or phone here: https://bit.ly/3o1aRK5.
If you have any trouble getting in contact with support, please let me know.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.