Used the factory reset and my point will not power on

[RachelC]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster:  Robert Ziger

My google point was offline.  I could not get it back online.  I tried resetting to the factory settings but it now will not power up.

[RachelC]

Hi, Robert.

Sorry to hear about the issues with your WiFi point. That's confusing and I'm sure quite a bit frustrating. Let's see what we can do to fix this issue for you.

I do have some questions for you that will help us figure things out.

• When you plug the device in, are you getting no indication of power, such as any status lights?
• Have you tried swapping the power cable for the device that isn't powering for a cable table from another point or the main router?
• When the device was showing as offline, was it still powered on at that point?

If you could let me know a little bit more, I am sure we can figure this out. I look forward to hearing more from you.

Thanks. 

- From Jeff (Community Specialist)

[Patrizia]

I am having the same issue. I have no indication of power. I have switch power cables and still does not power on. 

[Jeff]

Hi, Patrizia.

Sorry about the issues you're seeing trying to get your device powered on. That sounds like quite a headache. In this instance, where the device is giving no indication of power, I would reach out to support directly and work with them on this. You can reach them via chat or phone here: https://bit.ly/3o1aRK5.

If you have any trouble getting in contact with support, please let me know.

Thanks.

[EdwardT]

Hi folks,

@Jeffrey, thanks for the help!

@Patrizia, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

[EdwardT]

Hi Patrizia,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks