08-25-2022 08:31 AM
I have two extender devices. one shows the blue (working light) the other is orange which I understand means it isn’t connected/working properly. I’ve tried to address in Google Home and cannot. These devices were originally set up in the previous app. I’ve unplugged and plugged back in multiple times. I cannot get the WiFi extenders to show up in the Home App as a device I have. I tried to follow the instructions of selecting the +in the upper left, adding a service and the options they reference do not appear as options. Any suggestions? Should I completely delete Google Home and start over and try to connect both Wifi extenders that way?
08-25-2022 02:49 PM
If you can see and manage the network from Google Home, all you need to do is to factory reset the non working mesh point/ "extender", then add it to the Google Home metwork. Heres a guide, look for "physical button":
And since iOS is mentioned. Make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay".
Make sure the Google Home app has permissions to "local network access".
08-29-2022 10:50 AM
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
08-30-2022 10:52 AM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.