WiFi

[PT23]

Longtime fan of Google WiFi. Set up a mesh network in my home to address weak transmission areas have also setup Google WiFi in additional locations. 

Internet access through the Google WiFi has become unreliable, seemingly ti

ed around need to migrate to Home App. 

Have gone so far as to rebuild network to troubleshoot, but devices connected to the network repeatedly dropped. My Sonos speakers have become unusable and I regularly switch my phone to cellular data when at home. My kindle Fire seems to be the one device that works most of the time. 

[Jd1]

Me too. 

[Jeff]

Hey, PT23 and Jd1.

Sorry for the drop and connectivity issues you're seeing on your WiFi setups. That sounds like quite a frustrating issue to be dealing with. This is actually something that we've been tracking internally and it's something we've seen with some other users in the community. We've been gathering data and are working to find a fix for this issue.

I do have a few questions.

• Have you migrated to the Home app from the WiFi app? If not, it's recommended that you migrate.
• Have the Sonos devices always had issues with connection, or are these new issues?
• Are you getting any error messages along with the disconnects?
• What troubleshooting have you tried so far?

With a bit more, I'm sure we can get this worked out. I look forward to hearing back. Thanks.

[PT23]

Hi Jeff, thanks for getting back to me. 

For troubleshooting steps, I will not include the number of times that I have reset the network or all of the time similarly verifying Internet signal coming into my dwelling. That said, following are a few top-of-mind aspects and observations. 

• The Google WiFi app had a “Migrate” button in it, but I don’t believe it had any messaging or recognition of if the Home app was installed. Obvious perhaps, but don’t count on it. 
  
  
• After installing the Home app and migrating, I do not recall seeing any completion status messaging. 
  
  
• The Google WiFi router and points after migrating were recognized, but none were operational. There was a red dot beside items but no messaging on how to get the points to work. Insert here another round of going back to check if migration occurred and recycling the network and the Internet. None of these actions produced any positive results. 
  
  
• I decided after the above-described actions made no difference to rebuild the mesh network. The UI was less than intuitive - especially when compared to original setup. After rebuilding the network from scratch (QR codes, etc) the points were recognized. Green dots. 
  
  
• After connectivity with the points was established (green dots), devices on the mesh network were listed but were not responding as if they were connected. Various test links in the Home app indicated connectivity, but the items did not work. 
  
  
• The Home app had a link at the top of the page to reconnect or setup the Sonos network. Clicking that button did not appear to trigger any action, messages, or results. With all the Sonos devices showing as weak signal - even those right next to WiFi points - and with the connect/setup button no longer displayed, I went into the Sonos app and recreated the Sonos network and connection. This did not have any material effect other than me spending yet more time. 
  
  
• None of the disconnects present any messaging. The music through the Sonos simply stops - or sometimes the Sonos app will indicate something along lines of not able to add to queue. The Amazon Prime music also offered another message about content not packaged (sorry, don’t remember verbiage). Smart phones and computers on the WiFi seem to connect to the WiFi but without Internet. This type of behavior is what I experienced before first getting the Google WiFi and was what that solution originally solved for. 
  
  
• Kindle Fire and a PC (on a VPN) both work on the mesh network pretty reliably so it is not that Internet service is absent. 
  
  

A lot here. Hoping that it helps. 

[Kaiarovli]

Hi

Spoke to Sonos and was informed their products are not reliable on a mesh network. I was strongly advised to give mesh generally a miss if using Sonos

[PT23]

Sonos has previously worked with my mesh network. 
I got the mesh network in order to help make Sonos work. (Again, the Google WiFi with all the same devices on the Sonos and Google side of things was successful.)

In order to interact with Sonos (e.g., volume control), I need to be connected to the same network as Sonos. Therefore, that solution is going to “win” if I need to choose.

While I can appreciate that remote speaker, smart speaker, and mesh network product strategies probably are converging, the customer experience around agnostic and interconnected devices offers more pathways to expanded user adoption. Read: I might consider Google Home and deepening there if it grows from rather than attempts to replace where I am. 
I appreciate that Sonos could be the party that is impeding. Their challenge is that their hands get dirty as the endpoint whose products stop. Frankly, if I have to go closed solutions, that says Apple. 

Please excuse my ramblings. I understand that removing a variable can in advance to technical workaround. I respect the perspectives and offer my own with hopes of advancing the cause. 

[Jeff]

Hey, PT23.

I know it's been a while, but I still haven't heard anything in regards to a fix from our internal teams. Have you had any change in your situation at all, or is it still all the same? Let me know if anything has changed for you.

Thanks.

[Jeff]

Hi, all.

Just another quick check in to see if anything has changed for anyone here. I'm still waiting for more news, but I wanted to see if there was any updates from your end.

Thanks.

[Jeff]

Just another quick check in. If we're still having issues on this, please let me know as due to inactivity I'll need to lock the thread. If we still have people seeing issues, however, I'll want to keep this open until we find resolution.

Thanks.

[PT23]

Hi. Issue persists. 

[Jeff]

Hey, PT23.

I know it's been some time, but yes, we're still looking into things and I'm still waiting for an update on a fix for this. I'm hoping to know more soon.

Thanks.

[Jeff]

Hi, PT23.

I still don't have an answer for this, but I wanted to see if things are still inconsistent for you. If you've tried any other troubleshooting efforts, please let me know how things are working at this time.

Thanks.

[PT23]

Hi,

Issues persist. Family members have stopped using Sonos because the music starts and stops so often - ironically the very symptom that the Google WiFi (all same components) initially was installed to and successfully did once repair. A milestone tonight: I bypassed the Google WiFi entirely on a family member’s computer in order to get more reliable connectivity. 

[Jeff]

Hey, PT23.
As an update for you, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

[Jeff]

Hey, all.
Just to give a bit more info, the update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.
Thanks.

[Jeff]

Hey, PT23.

Thanks for checking in on all that and for reporting back. That definitely helps paint a bigger picture and to clarify a few things. That will be helpful in me looking for a solution with an internal team. I'm going to look more into this and update when I know more.

Thanks.

[Jd1]

i don't quite understand your question.  I originally logged into the Nest app but i have also "migrated" to google.   what is HOME app? 

I what i am seeing are duplicate log on screens of my 2 cameras.

Each is not showing video but have temperature and location name appearing.

2 screens for one location - no video only temp and screen name

2 screens for another location - no video only temp and screen name

I have tried unplugging the camera and using pin I tried to reset the camera.

(the light showing on the camera is green.)

After pressing reset using a pin, nothing happened, light did not change color and when i check the app on my phone it remains the same.

My activity log shows no activity for either camera.

[Jd1]

this is for NEST camera not SONOS

[Jd1]

no change no fix still not working