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Nanoleaf Troubleshooting for Nest Wifi Pro users

Hey Nest Community, Some of you have encountered an issue between Nest Wifi Pro version 3.73.406133 and older versions of Nanoleaf Essentials products (below version 3.6). There is an incompatibility which causes Nanoleaf Essentials devices to become...

Troubleshoot setup: Google Wifi, Nest Wifi or Nest Wifi Pro

Here are some steps I recommend to resolve issues during the setup of Google Wifi, Nest Wifi or Nest Wifi Pro.Before trying these stepsMake sure that you purchase your Wifi device(s) from the same country where you'll be using them. Since wireless re...

David_K by • Diamond Product Expert
  • 8765 Views
  • 0 replies
  • 7 kudos

Google listed as device on wifi as well as unknowns, am I safe?

I have just installed nest a couple of months ago, and have many unknown devices and now a Google listed as device. Why am I seeing these and how are they getting on my home network? I've changed my password at least 3xs. now they are grey I can't re...

sdixon by • Community Member
  • 1194 Views
  • 6 replies
  • 0 kudos

High Packet Loss From Nest Home Wifi

I'm experiencing high packet loss (10-15%) over ethernet. I started noticing the issue as I was getting disconnected from gaming servers only momentarily before everything because stable again. The packet loss seems to be pretty consistent. Anyone el...

cschratz by • Community Member
  • 906 Views
  • 3 replies
  • 0 kudos

Google nest router continually looses internet connection

My Router continually looses connection rendering my WIFI network inoperable every few weeks. Normally I shut everything off, detach all cords, then start up the modem first then connect cords and restart the nest router. This does not always work ma...

dgerboc by • Community Member
  • 980 Views
  • 4 replies
  • 0 kudos

Resolved! Wifi nest how wired to have better wifi on 2nd floor

Hi So I have my nest wifi routeur in the basement So in basement isp - modem - nest router - switch to all my rooms wired But on the 1st and second floor i got nest points(no ethernet ports) but have issues with them as they often disconnect from wif...

Wi-fi point won't reset

Was able to factory reset two out three wi-fi points after replacing my modem. Wi-fi is up and running with just one point. Can not reset the hird one no matter what I do. After holding the reset button and plugging the power back. In it starts out w...

richeh628 by • Community Member
  • 660 Views
  • 4 replies
  • 0 kudos

Nest Wifi Pro - Still SLOW

I have spent hours researching, with tech support, made a previous post here( https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-wifi-pro-slow-speeds/m-p/375956#M40222 )the big November update that was supposed to fix everything did nothing, there...

RobHughes by • Community Member
  • 2859 Views
  • 17 replies
  • 1 kudos

Can’t access google WiFi account

I set up my google WiFi several years ago on google WiFi app when I tried to log into google home app (after google WiFi app was gone) it says I am not using the right email even tho I know that was the only email I used and now says no email account...

Kniazi01 by • Community Member
  • 765 Views
  • 4 replies
  • 0 kudos

Setup for home network using switches

I'm looking to optimize my home network setup and looking for feedback on how best to approach it. The first part is basic:ISP -> modem -> Nest WiFi Pro -> unmanaged switchThat all happens in a closet. From there I have 4 Cat6 Ethernet cables going t...

Karalun by • Community Member
  • 1291 Views
  • 5 replies
  • 0 kudos
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