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help adding 4th puck to Google Wifi network

scottjay5882
Community Member

Hi I have Google WiFi Mesh network with three pucks, all bought at the same time from Google about a year ago. I recently bought a single, 4th puck to add to the network to provide better coverage for spot with low reception.  When I try to add the puck via Google Home, I start setting up the device: 

- Google home finds the device (setup70760), then asked me to scan the QR code, which I do.

- I get a "Google home wants to join wi-fi network setup70760" message, which I approve.

- Then, a "connection failed" message or a "wi-fi network 70760 does not have connectivity" message

Is there an easy fix for this? I have restarted the network and tried plugging the new puck into the router. Super frustrating that this is not plug and play. The tagline on the box says "WiFi that just works" (not!)

Thanks,

Scott

 

 

1 Recommended Answer

scottjay5882
Community Member
  • Connect 4th point by ethernet cable to the main/ master during setup, from main/ master LAN port to 4th point WAN port. Disconnect and move it afterwards. worked, thanks very much Olavrb! Sure wish it had been as easy as Google made it sound!

View Recommended Answer in original post

6 REPLIES 6

olavrb
Platinum Product Expert
Platinum Product Expert

Are all pucks bought from the same region/ country?

  • https://support.google.com/googlenest/answer/9548301?hl=en
  • "Note: It's strongly recommended to purchase Nest Wifi from the country where you'll be using it. Since wireless regulations vary by country, you may experience compatibility issues if you move your Wifi device(s) to a different country and Google will be unable to offer support. If you're setting up a mesh network, it's recommended to purchase all of your Wifi points in the same country."

Things to try:

  • Google Home app from a different device (Android, iOS, iPadOS)
  • Place 4th point close to the master/ main during setup, move it afterwards.
  • Connect 4th point by ethernet cable to the main/ master during setup, from main/ master LAN port to 4th point WAN port. Disconnect and move it afterwards.
  • Disconnect your existing network, set up the new 4th point as a entirely new network (requires a new temp Google Home home), let it update itself after setup. Then factory reset it (https://support.google.com/googlenest/answer/6246619?hl=en), connect back your network, try to add 4th point.
  • Alternative setup method without QR code: https://support.google.com/googlenest/answer/9012064?hl=en

I don't work for Google.

scottjay5882
Community Member
  • Connect 4th point by ethernet cable to the main/ master during setup, from main/ master LAN port to 4th point WAN port. Disconnect and move it afterwards. worked, thanks very much Olavrb! Sure wish it had been as easy as Google made it sound!

olavrb
Platinum Product Expert
Platinum Product Expert

Glad you got it working. 🙂

Yeah, they can be quirky some times, too bad the suggestions in my post aren't mentioned in the Nest Wifi setup guide.


I don't work for Google.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help as always!

 

@scottjay5882, thanks for reaching out and I'm glad to hear that this has been sorted out. Please observe it for now and let us know if anything comes up.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi scottjay5882,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi scottjay5882,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward