11-19-2021 06:16 PM
We moved into a new house with an existing Nest and Yale lock set up. I have connected the Nest to the thermostat, but I cannot get the Yale lock to connect to the Nest Connect. The Next Connect light is green, the app is working, I'm not sure what I'm missing here.
11-22-2021 10:03 AM
I have the exact same situation! I spent 2 hours on the phone with a chat rep and a senior chat rep. No one has a solution. The protect is the issue, not the lock like many think it is. The protect should be pulsing blue while connecting. I just think that the Nest Protect just doesn’t work anymore. Which is highly annoying and inconvenient we only had it 2 years and barely touched the thing.
12-11-2021 10:54 AM
Similar problem with me. The lock will initially connect but then goes offline in the nest app. No help from Google support.
12-13-2021 10:59 AM
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
01-17-2022 09:46 AM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.