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Cannot link Nest Yale lock to Connect

SeaJay57
Community Member

After upgrading from Onhub WiFi to Nest WiFi, I am unable to link my Nest Yale lock to Connect. Unable to control my lock from Nest app. 

1 ACCEPTED SOLUTION

Brad
Community Specialist
Community Specialist

@SeaJay57

 

You have definitely done quite a bit of troubleshooting, so thank you for that! I am sorry to hear that you are still having this issue with all that hard work put into troubleshooting. I have seen that most of the time, the only solution would be to great the guest network and connect it to that. Are you using the Google Wifi app? Or the Google Home app? I am not sure it is an option in the Google Wifi app, but try the Home app. You can also check out this great article here. 

 

Best regards,

Brad.

View solution in original post

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

SeaJay57
Community Member

Hi Brad,

I still require assistance with this matter. 

 

I have followed all of the recommend steps in the trouble shooting process on the Nest website. This includes: factory resetting the Nest Yale lock; reconnecting the Connect device to the Nest App; rebooting my phone ; moving the Connect device closer to the lock; and attempting to reinstall the lock. I have attempted this several times to no avail. 

 

The site also recommends establishing a Guest network only using 2.5 GHz. Unfortunately, this cannot be accomplished using the Nest WiFi routers. 

 

Any help would be greatly appreciated. 

 

Jay 

Brad
Community Specialist
Community Specialist

@SeaJay57

 

You have definitely done quite a bit of troubleshooting, so thank you for that! I am sorry to hear that you are still having this issue with all that hard work put into troubleshooting. I have seen that most of the time, the only solution would be to great the guest network and connect it to that. Are you using the Google Wifi app? Or the Google Home app? I am not sure it is an option in the Google Wifi app, but try the Home app. You can also check out this great article here. 

 

Best regards,

Brad.

SeaJay57
Community Member

Thank you Brad. That did the trick. Very much appreciated. Cheers! 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.