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Issues adding guest passcodes

Community Member

For about a month, when I add guest passcodes into the Nest App (on iOS), it only works about 50% of the time. The app says it's successful and setup, but when the guest enters the code, it doesn't allow access. Sometimes deleting the guest and re-entering the same information works - sometimes it doesn't.

I spoke to Nest support today, and they said it's an issue specifically with iOS and to use the website instead. I know there were issues several months ago with the iOS app (to my rememberance, it was specifically that you couldn't set start times or expirations) and so at that time I was using the website to add guests. Once those issues were fixed, I went back to using the app. However, today (following the advice of Support) when I went onto the website, I can no longer add a guest with Home Entry Only - only Full Access, which I do not want to do. (I run a vacation rental, so I use these codes all the time.)

Anyone having the same or similar issue? Any fixes or updates? At this point I can't be guaranteed that whatever guest codes I put into the app actually work, and I can't add any on the website.  Thanks for any thoughts!


Community Specialist
Community Specialist

Hey ahfergs,

Thanks for visiting the Community. 


Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.

If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!