Nest Protect smoke alarm battery issue

[RobinStephenson]

Google creates a nest forum for support. I’m having  an issue with the nest smoke alarms and low battery message. Like many others I change the batteries with new ones, the same make model and type as unit is supplied with but still get low battery message and chirping alarms. 
what is annoying is although nest support send you here the either don’t monitor it, only monitor it to ask “ARE YOU STILL HAVING A PROBLEM” These items are bloody expensive to buy. Google / nest this simply isn’t good enough. We buy your products to make us safe then have to remove them while trying to resolve the issue, which puts our families at risk!!!!! 

[Brad]

Hi there, 

Thank you for your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Have you tried to restart or factory reset your Nest protect? Also, what is the specific error code you are seeing?

Best regards, 
Brad

[janthadeus]

Hey folks,

I want to make sure you're all good — how did the steps go?

Thanks for your help, Brad.

Regards,
JT

[janthadeus]

Hi RobinStephenson,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT