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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Issues with Lock and Unlock in Nest App

My lock and unlock abilities in the Nest App are extremely sporadic. I can use them one minute and then the next it doesn’t work and I get a “Something went wrong. The app had trouble connecting to the Nest Service. Try Again.” I have factory reset m...

Tmase5 by • Community Member
  • 670 Views
  • 5 replies
  • 1 kudos

Instructions for set up

I need step by step help setting up. What do you set up first — the lock or the thing you plug into the wall. I can’t get either of them to connect to my WiFi. There is no one to call for help.

Hefe490 by • Community Member
  • 384 Views
  • 3 replies
  • 0 kudos

Resolved! fixing a Nest x Yale wobbly lock spindle

Just bought a house with a Nest x Yale device on the front door. After replacing the dead batteries, the deadbolt will only engage manually, not through the Nest device. The door locking spindle is very wobbly in the Nest device and doesn't seem to "...

mjsjms by • Community Member
  • 1317 Views
  • 3 replies
  • 0 kudos

Resolved! Nest Connect - NA004 in every scenario

Yesterday I decided to buy a Nest x Yale Lock with the Nest Connect, and the Nest Connect has been a nightmare.First, I was successful with connecting the Nest Connect to my home wifi network, but ran into issues connecting the Nest Connect with the ...

altjx by • Community Member
  • 1059 Views
  • 2 replies
  • 1 kudos

Nest Lock Keypad unresponsive

Arrived home ... tried to unlock the door using the keypad from the outside. The touchpad was completely unresponsive. No lights, no sounds... nothing, completely dead. The app said the door lock was offline. Luckily I was able to get in another way....

kcbillings by • Community Member
  • 1910 Views
  • 13 replies
  • 1 kudos

Factory Reset on Nest Guard without tags and code?

hi! we bought an apartment with Nest Guard and unfortunately I don’t have tags and code (when I connect Nest Guard to power, the siren turns on). how to make Factory Reset on Nest Guard without tags and code?

StamBaSS by • Community Member
  • 590 Views
  • 4 replies
  • 0 kudos

Resolved! how to change number in alarm nest

I changed my phone number. Now I don't get notifications. I can't enter nest settings! because nest sends a verification code to the old number which I no longer have !! what to do help me! How can I change the number to a new one so that I would rec...

Shi777 by • Community Member
  • 540 Views
  • 2 replies
  • 0 kudos

Nonresponsive Key pad

My Yale Nest Lock wont connect and the keypad is nonresponsive. I can't one-touch lock with the Yale button or use the numbers to enter a code. The screen does light up when I use the app to lock it, but it doesn't respond to touch. This makes it unu...

Moodies by • Community Member
  • 386 Views
  • 3 replies
  • 0 kudos

Nest Secure won’t connect to Wifi

We’ve had our secure for years no problem. Then last week it dropped the Wi-Fi and we can’t get it to connect for anything. We’ve done both the resets… holding down 2 and 5. Neither works. When we go through the add new product it won’t find any Wi-F...

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