Nest Yale Lock recalibrate after install

[daviddrys]

I set my lock up before installing it to make sure all the connections and controls were good.  I have since installed the lock in the door but am not able to lock or unlock via the app.  I am able to manually lock and unlock with no issues or excessive force and before it was installed it would lock and unlock via the app as well even through there was no bolt connected to it.

Is there a way to recalibrate the lock after you have gone through the set up and have it installed in a door, I don't want to factor rest it and would think there is a way to go through the calibrate steps again.

[janthadeus]

Hi daviddrys,
 

I’m sorry for the delay. Absolutely! When you’re installing your lock, the Nest app will have you check the deadbolt’s calibration. Your door needs to be closed during this step. If your door was open, your lock may not be able to properly calibrate. Without accurate calibration, the Nest app may say that your door’s locked when it’s not, or vice versa.
 

Here are some troubleshooting steps to try:

1. Open your door.
2. Slowly use the thumb turn inside your home to extend the deadbolt all the way to the locked position, then retract it back to the unlocked position.
3. Close your door.
4. Again, use the thumb turn to extend and retract the deadbolt.

If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — did those steps work?

Regards,
JT

[janthadeus]

Hi there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT