10-07-2022 10:28 AM
10-11-2022 07:33 PM
Hi LQ,
Thanks for reaching out. It would help a lot if you could share a photo of your door so we can have a better look. Have a look at this guide: Nest × Yale Lock installation and setup.
Thanks,
JT
10-11-2022 08:10 PM
this is the door, 3” thick
10-11-2022 08:31 PM
Hi there,
Thanks for sharing the photo with us. Your door is too thick to install your Nest x Yale Lock. Your door’s thickness should be one of the following:
The lock hole center is either 2 ⅜ or 2 ¾ inches from the edge of the door.
You may contact our installation partner, OnTech, to help you check your system’s compatibility, install, and set up your Nest products.
Regards,
JT
10-16-2022 06:07 PM
Hey there,
I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Best,
JT
10-15-2022 05:41 PM
Hey LQ,
How's it going with your Nest x Yale Lock? Still need our help?
Thanks,
JT