Nest connect will not connect to Yale lock

[Paul6]

I purchased a Yale lock without a Nest Protect, not understanding I would need one. I have since bought a Nest Protect, but it is not pairing with the Yale lock. I successfully added the Nest Protect to my account and the light is green. However, my doesn't have a QR code (I removed the internal portion to see if it was under there, but that was not successful, I also checked the packaging I have). How do I get the Yale lock to pair with the Nest Connect?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Paul6]

Yes, I still need help with this. This has been a lackluster customer experience… I bought this lock so that I could manage a house hundreds of miles away and that has not happened yet. However, I have not been local to the problematic device for a couple of months. What troubleshooting steps can you point me to? 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Paul6]

Yes, the issue remains, and will remain until myself or someone else is in the physical location with the lock. Is there any way to arrange a troubleshooting session once I have someone available by the lock?

[Brad]

@Paul6

We do not offer such a service here in the Nest Community Forums. But you can call or chat with Support who could assist you with this issue at your convenience.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[Brad]

@Paul6

I see what you are saying. The Nest Connect should automatically pair with your lock ify our lock has been added to the Nest App like your Nest Protect has been. I see that is an issue if you do not have a QR code, but check out this page here from Yale on adding the Lock to the Nest App. You can also reach out to Yale support for assistance as well with pairing the lock.

Best regards,

Brad.