10-22-2022 05:35 PM
Door lock won't connect to nest for start up
10-23-2022 08:47 AM
Same here. While connecting to the Nest Application I receive a message "Something went wrong" with a Code TO26 (4060). tried everything available on the internet with no luck
10-26-2022 02:03 PM
Hi there,
Sorry to hear you're experiencing this, I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.
Best regards,
Brad
10-26-2022 09:54 PM
Do I need to factory reset the locks I just pulled out of the box brand new?
I see this issue has been ongoing for well over a year with you guys offering the same advice that clearly isn’t working. Why can’t this be fixed?
10-31-2022 03:42 PM
Hey folks,
I’m sorry to hear that. No worries, we’ll check this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Here are some troubleshooting steps you can try:
I appreciate the help here, Brad.
Thanks,
JT
11-04-2022 12:01 PM
Hi everyone,
Thanks for lending a hand, Brad and JT.
Heisenberg50, AH001, and AthensMarine, it's us again. We want to make sure you're all good — how did the steps go?
Regards,
Jennifer
11-05-2022 12:53 PM
Hello everybody,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I appreciate the help, @Jennifer, @Jt, and @Brad.
Best,
Emerson