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Nest x yale door lock wont connect with nest

Heisenberg50
Community Member

Door lock won't connect to nest for start up

6 REPLIES 6

AH001
Community Member

Same here.  While connecting to the Nest Application I receive a message "Something went wrong" with a Code TO26 (4060).  tried everything available on the internet with no luck

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry to hear you're experiencing this, I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.

 

Best regards,

Brad

Do I need to factory reset the locks I just pulled out of the box brand new?

I see this issue has been ongoing for well over a year with you guys offering the same advice that clearly isn’t working. Why can’t this be fixed?

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

I’m sorry to hear that. No worries, we’ll check this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

 

Here are some troubleshooting steps you can try:
 

  1. Take off the battery cover and remove the batteries from your lock. If you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock.
  2. Put the batteries back in after 60 seconds. Wait a few minutes to check if your lock comes back online.
  3. Restart the Connect: 
    • Plug Connect into a power outlet. 
    • Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button. 
  4. Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
  5. Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz Wi-Fi frequency. 
  6. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
  7. If all else fails, factory reset your lock.

I appreciate the help here, Brad.

 

Thanks,

JT

JenniferV
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for lending a hand, Brad and JT.

 

Heisenberg50, AH001, and AthensMarine, it's us again. We want to make sure you're all good — how did the steps go?

 

Regards,

Jennifer

 

Ebedia
Community Specialist
Community Specialist

Hello everybody,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

I appreciate the help, @Jennifer, @Jt, and @Brad.

 

Best,
Emerson