03-15-2023 02:33 PM
Today at 3.15 am my nest yale lock went offline. Please help
04-09-2023 07:42 PM
Hi irinasos,
I’m sorry to hear that and for the delayed response here. No worries, we’ll check this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Also, were there any changes to your Wi-Fi network?
Going over the steps here might help:
Let me know how it goes.
Thanks,
JT
04-12-2023 07:50 PM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
JT
04-15-2023 03:08 PM
Hi there,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
JT