04-18-2022 07:57 PM
HI all -
So I installed a Nest/Yale lock on my condo. Locking/Unlocking works manually, and when I punch in my code on the keypad. I did pair up the nest app (Iphone) through the Connect dongle.
the howto video explains there's a lock icon on the nest app, that you press+hold for a bit.
I don't see any such "lock icon" on my app.
One other detail: I don't have Wifi set up yet for the home. Is that a required component for the Nest App to fully work?
Thanks, Charles.
04-20-2022 11:53 PM
Yes, you must have WiFi.
04-25-2022 07:39 AM
I think I see a problem with just using Wifi: what if the lock is put into a new place, and there's no wifi yet? I would have thought the app would work through BT first.
My wifi case is a little different (for now): it's my phone's hotspot AP.
04-25-2022 08:42 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Best Regards,
Brad.
04-25-2022 11:29 AM
Hi Brad -
05-06-2022 10:35 AM
Hey there,
I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.
If you need anything else, please let me know.
Best regards,
Brad.
05-10-2022 08:32 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
05-13-2022 08:35 AM
Hi there,
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.
Best regards,
Brad
05-16-2022 09:10 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.
04-23-2022 01:38 PM
try to repeat the process. you will find that lock icon up there.