Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. No worries, we'll check this out. Did you sign up for your Cellular back up with Brinks Home Security? Is your Nest Guard connected to your WiFi? Also, have you tried restarting your Nest Guard?
Going over the steps here might help:
Let me know how it goes.
It may be that T-Mobile shut down 3G recently so our devices cannot connect even though we are getting Cell from Brinks or Google, and neither of them really care enough to figure this out. I will get a Ring system and move on. I think I am done with Google products and they dropping them… hope my NEST thermostats keep working!
I've also had Brinks for years now and this issue just started a couple weeks ago. It goes on and off which is the weird thing. If it was due to them shutting down service, then why would it come back in the evening or randomly throughout the day? It feels like a bug in the system but I guess if neither Google nor Brinks is going to do anything about it, it's falling on deaf ears.
axecreatives, thanks for your efforts. I know where you're coming from, don't give up on us yet. Let's check this out — could you please fill out this form so we could further investigate?
mlebowitz76, have you tried the steps I shared above? If so, how did it go?
Vitti, i'm sorry you've experienced this. No worries, we'll sort this out.
Give these steps a try:
Let me know if that helps.