SmartThings lock not visible in Google Home app

[cherie571]

I connected a Kwikset Z-wave lock to SmartThings using the Aeotec hub. I can control it with the SmartThings app and with Alexa, but the Google Home app does not see it. I know that the SmartThings account is connected correctly because Google Home can see and control a smart plug I have. How can I get Google Home to monitor and control the lock? Is Google Home limited to only Nest branded smart locks?

[Mlabrador]

Hi cherie571, 

Thanks for posting and apologies for the late response. A few questions: have you tried to link the Kwikset Z-wave lock directly on the Google Home app? Also, you can check out this link on how to set up the lock on the Google Home app.

Keep me posted. 

Regards, 

Nikki 

[cherie571]

Hi Nikki,

Thanks for your reply. I have tried what you suggested, but it does not work. It is not possible to link the lock directly in the Google Home app because the lock communicates using z-wave and requires a hub. So first I have to connect the lock in the SmartThings app and then connect SmartThings to the Google Home app. I have a smart plug and a virtual switch linked to the SmartThings app, which the Google Home app can see, so I know the SmartThings app is linked to Google Home correctly. My Amazon Echo can see the door lock, so I know that SmartThings is making the lock available. Why is the lock not visible in the Google Home app?

Thanks,

Cherie

[Mlabrador]

Hi cherie571, 

Thanks for the details. You can only link your Kwikset smart lock using the Kwikset Smart Home app. We'd suggest trying to link your device using its native app instead. You can visit this link and let me know how it goes. 

Best, 

Nikki
 

[Azarco]

Hey cherie571,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

[cherie571]

Hi Alex,

The Kwikset app is only for their bluetooth locks such as Halo and Aura locks. This solution will not work for Z-wave locks. Is there another way to connect to z-wave locks through SmartThings? If not, I'd like to submit a feature request.

Thanks,

Cherie

[Azarco]

Hey cherie571,

Please note that Kwikset Z-wave locks are not officially supported by the Google Home/Nest devices. You might want to check with SmartThings if locks are supported by using voice commands using Google Home or Google Nest devices. Also, you can send feedback using your devices by saying, "Hey Google, send feedback," or by following the steps on this link.

Thanks,

Alex

[Jeran]

Hey there cherie571,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[cherie571]

Hi Jeran,

My understanding is that Google does not support controlling locks without some other layer in between such as the Kwikset app, or if they are specific locks such as the Nest Yale lock. It is possible to trick it by creating a virtual switch and linking it to the lock using SmartThings automations, but the verbal commands are a little awkward. I wish Google would be able to control lock as seamlessly as Alexa. If there is nothing else I can do to make it work directly, then I have no further questions. 

Thank you,

Cherie

[Azarco]

Hey cherie571,

We hear you! We're always looking for ways to improve and to add more partners in the future. Let us know if you have other questions or concerns as I'll be locking this thread after 24 hours. 

Cheers,

Alex