nest yale lock not connecting to nest connect

[myred53]

When white button is pressed all i get is three beeps and no blue light. I have reset to factory , removed and reinstalled nest connect. Light is green on nest connect. This was working just fine until i removed lock to do some door repair and had it powered off for 5 or 6 hrs. When i reconnected it all that would work is master code. I removed it from account to set it back up and its been down hill from there. Any idea why lock will not go into setup?

[Lskeoxv]

Same problem, it’s worked for years until this. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. It's strange that the Factory Reset didn't work, that usually does the trick. Are you trying to connect to the same wifi connection? Or is this a new connection?

Best Regards, 
Brad

[myred53]

Thanks for your reply. I have reset back to factory settings and removed lock and connect from my account.

The connect installed ok but when i get to the point where you push white button to install lock it doesnt turn blue. I just get the error chime from lock. Of course if i hit ok on phone i get the something went wrong error T026/(4060). I have seen multiple people with this same error but have not seen a fix. Its like the lock will not go in discover mode for some reason. When it gets error chime is there a way to see what it complaining about? I received a new lock i ordered today and hooked it up to see if it was a connect problem or lock problem. New lock worked fine, after setup pushed white button it turned blue and i was able to install new lock. I only installed the inside part didn't replace keypad or connect box. i would still like to figure out if there is something i can do to reset old lock and get it working too.

[Lskeoxv]

I figured it out! It was the batteries. I had just replaced them about 2 months ago, and it did not give notification that batteries were low even after the reset. I reset it another time and it finally said batteries low. Replaced and it worked immediately. 

[myred53]

Unfortunately i tried that too but did not fix it. Just got off phone with support looks like its a paper weight now. 

[janthadeus]

Hi folks,

Thanks for your help, Brad.

Lskeoxv, awesome! I'm glad it worked out for you.

myred53, I'm sorry to hear that but thanks for trying. Let's get this sorted. May I know the status light of your Nest Connect and Nest x Yale lock? How far is the Nest Connect from the lock? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Give these steps a try:

1. Plug Connect into a power outlet.
2. Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button to restart the Connect.
3. Wait for Connect’s light to turn green, which means the restart is complete.
4. Check whether your Connect and Detects come back online in the app.
5. Try plugging your Connect into a different outlet that’s about halfway between your Guard and Detect(s).
6. Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
7. Wait a few minutes and then check the app for any Offline products.
8. If that doesn’t work, try again at additional outlets or locations in your home.

Let me know how it works.

Regards,

JT

[myred53]

My status lite on connect is green. Connect is about 4 ft from lock. Connected on 2.4 GHZ.

The problem is with the lock not connect or wifi. I reset lock to factory setting and it looks like it did that ok. When powered back up it ask to input new master code and did test, it said installation is complete now add to nest account. I pushed button on back of lock and i get an error chime from lock instead of it turning blue. I talked to support and went thru reset and all with them and they said looks like lock is defective..no warranty what a bummer.It works fine just using master code but cannot connect to nest app.Do you know of any other way to see what lock is getting the error chime for and not going into discover mode?

[janthadeus]

Hi myred53.

Ah, gotcha. I'm sorry to hear that but thanks for trying to set up your lock. Let's dig deeper into this — a few questions:

1. Do you have another iPhone or Android phone to set up your lock?
2. How far have you gotten in pairing your device?

Try these steps:

• Make sure it’s on the same Wi-Fi network as the selected network for the Nest device.
• It should not be connected to any Bluetooth devices.
• Cellular data should be turned off.
• On iOS devices with iOS 14 or later, ensure that Local Network Access is enabled for the Nest or Google Home app.
  1. On the iOS device's home screen, tap Settings.
  2. Tap Privacy > Local Network.
  3. In the list of apps, turn on Local Network Access for the Nest or Google Home app.
• Make sure Bluetooth is on. Toggle Bluetooth off, then back on to refresh the connection.
• Put the mobile device or tablet on Airplane mode, then enable Bluetooth and Wi-Fi.
• Restart the network equipment (router, extender, or modem).
• Try a different mobile device or tablet.

I hope this helps.

Best,

JT

[Cece]

There is definitely a problem. Ever since they did the update last month. I have a nest connect yet the Yale Lock has to be continually factory reset and added again. Works for a little while then refuses to connect rinse and repeat. I think Google broke it when they updated the bridging software. 

I imagine they are trying to find a fix as I see many people with this issue. Really annoying since resetting the lock requires taking it apart.

[janthadeus]

Hi Cece,

We're sorry to hear about your experience and thanks for your efforts. Have you tried the suggested steps I sent above. If so, how did it go? We'll try something else in case those steps don't work.

Looking forward to your response.

Regards,

JT

[myred53]

I tried the steps but did not have any luck. i guess i will just have to use lock without nest connection. I was never able to get lock to respond with anything but an error chime after factory reset when connecting to nest. White button never turns blue only gives error chime when trying to connect.

[Brad]

@myred53

To me, it sounds like this is most likely your Nest Connect acting up. I have a great article that goes over some troubleshooting steps. Check it out, and let us know. 

Best regards,

Brad

[myred53]

I don't think its a nest connect problem because i have another nest lock already connected to it and its working fine. Just cant get this lock to connect. I have been thru all the connect troubleshooting and don't see a problem. I looks like there is something wrong with the lock itself that a factory reset is not clearing.

[janthadeus]

Hi folks,

Thanks for you chiming in and I appreciate your help @Brad.

Thanks for trying all the steps shared. Let's check this further, please try pairing it thru a mobile hotspot. You need to use two phones to set up your mobile hotspot.

To set up a personal hotspot on your iPhone or iPad: 

• Go to Settings > Personal Hotspot > Allow Others to Join and toggle it on
• if you don't see Personal Hotspot in Settings, tap Cellular > Personal Hotspot. 
• Make note of the Wi-Fi password.

Let me know how it works.

Best,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Best,

JT

[janthadeus]

Hi there,

Just wanted to jump in here to make sure that you saw my response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT