11-17-2021 04:22 PM
The lock tells me (aloud and via notification on my iPhone) that it can’t lock the door, but the door is definitely locked. Why am I getting this notification?
12-17-2021 11:17 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
12-21-2021 06:31 PM
I am having the same issue Brad, can you help?
12-22-2021 08:56 AM
Hey there, @tnt8lime1
Have you tried Factory Resetting your device? That should help you out. Learn how here.
Best Regards,
Brad.
12-22-2021 09:23 AM
Yes I did, that didn’t correct it. It seems like the like is very sensitive and doesn’t calibrate.
01-14-2022 12:06 PM
Hi there,
I am sorry for my very late response! Just checking in to see if you still need assistance with this issue.
Please let me know if you need further assistance.
Best Regards,
Brad.
01-17-2022 09:43 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.