03-20-2023 06:28 PM
I have a Nest x Yale Lock. I have had it for almost a year now with no issues. The last two guests that I’ve setup temporary passcodes for have had their code not work. If I go into the app and “change” the code to the same code then it will all of a sudden work. I would rather not have to do this, and I’m concerned as one day I may not be available to help a person check in. I would just like it to work right the first time. Any tips or help on this? Thank you!
Answered! Go to the Recommended Answer.
04-09-2023 06:51 PM
Hi ErikGarcia,
I’m sorry for the delay. Let’s sort this out — is your lock’s privacy mode on?
Give these steps a try:
Let me know how it goes.
Thanks,
JT
04-09-2023 06:51 PM
Hi ErikGarcia,
I’m sorry for the delay. Let’s sort this out — is your lock’s privacy mode on?
Give these steps a try:
Let me know how it goes.
Thanks,
JT
04-12-2023 07:06 PM
Hey there,
It's me again. I want to make sure you're all good — did those steps work?
Regards,
JT
04-12-2023 10:58 PM
Hi there, Thank you so much for that information. The unit has had guests so I haven’t been able to test it yet. I will let you know when I can and if it works. It should be by the end of this week. Thank you!
04-15-2023 03:17 PM
Hello there,
You're welcome! Sounds good, keep me posted.
Thanks,
JT
04-18-2023 03:54 PM
Hey there,
Checking back in — how's it going? Still need our help?
Regards,
JT
04-18-2023 07:32 PM
This worked. Thank you so much!
04-19-2023 04:52 PM
Hi there,
Perfect, we’re glad to hear that! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
JT