Temporary Lock Codes Not Working

[ErikGarcia]

I have a Nest x Yale Lock. I have had it for almost a year now with no issues. The last two guests that I’ve setup temporary passcodes for have had their code not work. If I go into the app and “change” the code to the same code then it will all of a sudden work. I would rather not have to do this, and I’m concerned as one day I may not be available to help a person check in. I would just like it to work right the first time. Any tips or help on this? Thank you!

[janthadeus · Accepted solution]

Hi ErikGarcia,

I’m sorry for the delay. Let’s sort this out — is your lock’s privacy mode on?

Give these steps a try:

1. Place 3 fingers on the display, or press on the Yale logo. The lock takes about a second to recognize this action.
2. Make sure that the keypad screen is clean. If it's not, wipe with a clean and dry cloth.
3.  Press the button on the interior lock to make sure Privacy Mode is disabled. You can also open the Nest app > tap Settings > Nest x Yale Lock > disable Privacy Mode.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[ErikGarcia]

Hi there, Thank you so much for that information. The unit has had guests so I haven’t been able to test it yet. I will let you know when I can and if it works. It should be by the end of this week. Thank you!

[janthadeus]

Hello there,

You're welcome! Sounds good, keep me posted.

Thanks,

JT

[janthadeus]

Hey there,

Checking back in — how's it going? Still need our help?

Regards,

JT

[ErikGarcia]

This worked. Thank you so much!

[janthadeus]

Hi there,

Perfect, we’re glad to hear that! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Cheers,

JT