01-18-2023 09:28 PM - edited 01-18-2023 09:28 PM
Nest Device #1 : Wi-Fi Online
Nest Device #2 : Wi-Fi Online
Yale Lock : Shows no errors
Why is the first picture reporting offline?
01-19-2023 02:11 AM - edited 01-19-2023 02:12 AM
what eventually caught my eye in technical info for the lock is outlined in red on the attachment.
This tells me that the lock has a task. Which is contacting the nest I assume.
what is preventing the communication from occurring? The lock is “smart” but…is it temperature that is affecting the mechanism?
Possibly software programming that needs to be looked at again?
anyways I would like all my monies back. For $400 it’s a lot to deal with.
01-23-2023 05:53 PM
Thanks for reaching out. I’m sorry to hear that and for the delayed response here. No worries, we’ll check this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? What Wi-Fi frequency band your devices are connected to (2.4 GHz or 5 GHz)? Also, were there any changes to your Wi-Fi network?
Here are some troubleshooting steps you can try:
Let me know how it goes.
01-26-2023 07:33 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
01-28-2023 08:11 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for chiming in, Archie.