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Yale Nest Lock Offline

Community Member

Nest Device #1 : Wi-Fi Online

Nest Device #2 : Wi-Fi Online

Yale Lock : Shows no errors

Why is the first picture reporting offline?






Community Member


what eventually caught my eye in technical info for the lock is outlined in red on the attachment.

This tells me that the lock has a task. Which is contacting the nest I assume.

what is preventing the communication from occurring? The lock is “smart” but…is it temperature that is affecting the mechanism?

Possibly software programming that needs to be looked at again?


anyways I would like all my monies back. For $400 it’s a lot to deal with.

Community Specialist
Community Specialist

Hi UmairAbbasi,

Thanks for reaching out. I’m sorry to hear that and for the delayed response here. No worries, we’ll check this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? What Wi-Fi frequency band your devices are connected to (2.4 GHz or 5 GHz)? Also, were there any changes to your Wi-Fi network?

Here are some troubleshooting steps you can try:

  • Take off the battery cover and remove the batteries from your lock. If you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock.
  • Put the batteries back in after 60 seconds. Wait a few minutes to check if your lock comes back online.
  • Restart the Connect: 
    • Plug Connect into a power outlet. 
    • Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button. 
  • Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
  • Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz Wi-Fi frequency. 
  • Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
  • If all else fails, factory reset your lock. Then, re add it to your Nest app.

Let me know how it goes.




Community Specialist
Community Specialist

Hey there,


I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

I appreciate the help, JT.




Community Specialist
Community Specialist

Hi there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 

Thanks for chiming in, Archie.