Yale Nest Lock Offline

[UmairAbbasi]

 

Nest Device #1 : Wi-Fi Online

Nest Device #2 : Wi-Fi Online

Yale Lock : Shows no errors

Why is the first picture reporting offline?

 

 

 

[UmairAbbasi]

 

what eventually caught my eye in technical info for the lock is outlined in red on the attachment.

This tells me that the lock has a task. Which is contacting the nest I assume.

what is preventing the communication from occurring? The lock is “smart” but…is it temperature that is affecting the mechanism?

Possibly software programming that needs to be looked at again?

anyways I would like all my monies back. For $400 it’s a lot to deal with.

[janthadeus]

Hi UmairAbbasi,
 

Thanks for reaching out. I’m sorry to hear that and for the delayed response here. No worries, we’ll check this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? What Wi-Fi frequency band your devices are connected to (2.4 GHz or 5 GHz)? Also, were there any changes to your Wi-Fi network?
 

Here are some troubleshooting steps you can try:
 

• Take off the battery cover and remove the batteries from your lock. If you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock.
• Put the batteries back in after 60 seconds. Wait a few minutes to check if your lock comes back online.
• Restart the Connect: 
  • Plug Connect into a power outlet. 
  • Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button. 
• Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
• Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz Wi-Fi frequency. 
• Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
• If all else fails, factory reset your lock. Then, re add it to your Nest app.

Let me know how it goes.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Thanks for chiming in, Archie.

Best,

JT