12-23-2022 10:44 AM
My Yale Lock will randomly start to lock and unlock continuously for a random period in the day. This is the 3rd day of these issues. The first time this happened it started to unlock and lock from 11:37am until 11:59pm. It locked and unlocked 1,385 at a rate of 3 to 7 times a minute. The next day it did that for 877 times from Midnight to 3:00am. Today it started sending me alerts for locking and unlocking at 1:08pm and is up to 115 events. Is this due to an IOS software update?
12-23-2022 03:25 PM
Per customer support, I have to be physically near the nest Yale door lock to reset it. The lock is in Florida and I live in Indiana. Not a good solution for a rental property. The same has happened with the Nest outdoor video camera. Power went out and the camera "forgets" how to connect to the router. You have to re-connect it in person. For those looking at these products for a property in another state, keep this in mind.
12-26-2022 01:08 PM
I think I will switch out my lock for another brand. My lock will autonomously lock and unlock hundreds of times in a short period and then jamb.
12-31-2022 05:21 PM
I’m sorry to hear that and for the delayed response here. Let’s sort this out — a few questions: when did the issue start? Is your Home/Away Assist setting turned on in the Nest app? Do you have family members in your account? Also, do you have a pending iOS update and your Nest app is up to date?
Looking forward to your response.
01-03-2023 05:25 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
01-04-2023 07:00 PM
Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.