Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
I clicked on a link that I found in a post from a community specialist and it took me to a form to fill out. I ended up chatting with someone from google that was very helpful. They walked me through some things to try and eventually had me send in pics of serial numbers and a case number that they sent me and they processed a replacement for me. Hope this helps...
I think this is specialist post that took me to the link...If not, scroll through the post til you find a community specialist instead of a community member....
You may be one of the lucky ones, then again - perhaps not. I filled out the form, nothing. Others have gone thru the paces and then sent pictures, have been promised replacements - and still months later, nothing. Seems like the luck of the draw to me, but you may also win the lottery. After all, someone's gotta win, right?
My Google Home Nest Hub (1st Gen) was stuck on G screen. In order to access Reset to Factory Settings, I had to first put the unit into Recovery Mode (plugging in while holding down volume buttons). I tried many variations of when to let go of the volume buttons after the 10 sec timer was up. Those resulted in either rebooting to static G screen again or looping back to Factory Reset 10 sec countdown again.
I finally did an online chat with Google Support today and the tech had me walk through the steps again. The differences were he had me enter Recovery Mode by pressing down both volume buttons. He then had me wait about a minute before proceeding with the Factory Reset. After holding down both volume buttons past the countdown I let go as soon as the white screen went to black. The G logo came back up again, then it's brightness changed slightly, then it made some sounds and entered the Setup Screen.
I was able to connect it to the app and all is well. I've been trying all options listed in this forum over the past two days (including unplug/plug in 11x) and nothing has worked except for the two minor variations I mentioned above.
Mine has now the same problem, Grey G screen, unplugged for several hours, factory reset, nothing has helped, what now? We use these at home for my disabled son to be more independent. Life just gets a little better then * wham * back to our reality 😕. Please tell me this can be fixed, not hopeful after reading how often this is happening. Thanks in advance