09-02-2021 07:28 AM
Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change.
Answered! Go to the Recommended Answer.
04-13-2022 03:22 PM
Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
12-16-2021 03:05 PM
You need to contact Google online chat. It took me an hour today. My hub is being replaced.
12-21-2021 11:49 PM
Got my replacement today…took about a week all up
12-21-2021 11:57 PM
I can’t find the online chat. Can you point me in right direction
12-22-2021 12:28 AM
12-22-2021 01:41 AM
No luck for me. Have tried the chat again and they asking all the dumb questions by Alvin. No replacements and I was in this chat for months.
12-21-2021 11:51 PM
There is no solution other than getting into online chat and organising a replacement. Got my new one today. Took about a week.
12-16-2021 02:32 PM - edited 12-16-2021 02:34 PM
Add me to the list. 4 months and nothing. Is anyone at Google actually working on this or is this just a way to force users to upgrade? Terrible support.
12-16-2021 04:29 PM
I’m in the same situation. Recovery and factory reset doesn’t work
12-18-2021 01:15 PM
I am experiencing the same issue, I can not complete a factory reset on my Google Home Hub just goes back to the G logo screen, I have tried to chat as well and I can not get in touch with anyone...
12-18-2021 01:35 PM
Since today I'm experienced the same issue. When the Goggle Nest Hub starts it gets stuck on the G logo. Factory reset doesn't helped me. I only have the unit since few months after the old one was replaced do to screen problems. What can I do to fix this issue?
12-18-2021 02:31 PM
Same issue here. Factory reset doesn't work.
12-18-2021 02:34 PM
I am having the same issue. Factory reset does nothing to resolve it.
12-18-2021 11:16 PM
I am also having issue and still tuck on g screen sonMillward gmail.com
12-19-2021 08:51 AM
Ihave also same problem. Gray google screen. How do I get this fixed?
12-19-2021 10:33 AM
Mine is doing the same, grey screen with a g in the middle. It was working fine before.
12-26-2021 10:01 AM
factory reset your device and unplug it after the reset is complete. Wait a few minutes before plugging it back in.
12-19-2021 10:43 AM
My device is doing the same thing. Grey screen with white G showing. Tried resetting and it just goes back to same grey screen. What can I do?
12-20-2021 01:45 AM
Does anyone know if this can be fixed by talking to customer service or do we just need to wait for an update? I’ve tried everything recommended and still a G. If it can be fixed by CS then I need a work order number I guess?!?
12-20-2021 09:00 AM
Got a G logo on my screen can’t seem to factory reset either looks like it’s not a new problem or anything I did
12-20-2021 09:02 AM
I am having the same issue and I have had a support ticket open since Dec 1st (0-8051000032319). Apparently, only a "senior specialist" can address this issue... Twenty days later, many emails and a phone call today have done nothing to get anyone's attention. Google, if you can't support this product, you shouldn't be selling it. Just like everyone else here, it just stopped working and is stuck on the G screen. I didn't even touch it, so I assume it was some automatic update or something.
12-21-2021 11:47 PM
Took me an online chat and about a week to have my new display delivered to my door
12-20-2021 10:03 AM
I am having exactly the same problem
12-20-2021 05:55 PM
I have same issue. It only display G logo on gray screen.
12-21-2021 03:02 AM
Having the same issue, Power loss and stuck on Grey Google Logo.
edit: Factory reset worked for me first time, I did end up doing it twice in a row for some reason but im back on the Get the app screen.
12-21-2021 05:33 AM
Just noticed my nest hub in my kitchen is stuck on the grey screen with the white G. I also tried to do a factory reset and plug it in elsewhere, and it did not fix the problem. My other hub bought at the same time is just fine. Is there a fix for this yet?
12-21-2021 10:02 AM
Same issue here. I tried everything to reset it with no success.
At this point, Google Hub is garbage and will never purchase Google products again.
12-21-2021 10:07 AM
I am still waiting to hear back on my open case. Google is definitely failing on this one... Sounds like maybe they have a defective product on their hands that is overwhelming their support? I think it's time for them to staff up and handle the problem in a way that shows dedication to the positive experience of their loyal customers. It is understandable if a product has a failure, but it is within Google's control to make it right and so far that isn't happening.
12-21-2021 11:45 PM
took me about a week toget my new replacement
12-22-2021 08:01 AM
I have gone through countless chats and asking many unnecessary questions. Do not understand if they really ignorant about the firmware problem as everything is written here in the posts. Provably just do nit want to own up to the problem cause by their update errors. We need to start a list of all the people they refuse to replace the u nits!
12-21-2021 01:53 PM
I am also having the same problem l! What is the solution?
12-21-2021 11:41 PM
Get onto the online chat, tell them what’s going on and they will organise a replacement. I contacted them just over a week ago I received my new replacement (2nd generation), today. Very efficient..thankyou Google.
12-22-2021 07:32 AM
Oh wow! I have been waiting since Dec 1st (21 days so far) for a "senior specialist" to help me. The agent I talked to went through all of the troubleshooting steps I have found all over these forums, but apparently nobody but a "senior specialist" has any ability to do anything. I wonder why my case is being ignored... It is a Nest Hub Max; I wonder if that is the reason... 0-############2319
12-21-2021 03:42 PM
I have the same issue. It's only more than a year. What do I do? Please advise.
12-21-2021 06:04 PM
I'm having the same issue with the screen being stuck on the Grey loading screen. Nu device is nog even a year old. Was working fine until yesterday.
Please fix of replace me faulty device for a working one.
12-21-2021 10:07 PM
my google nest is also only displaying the grey g screen.
I have tried doing a factory reset but it hasn’t helped
12-22-2021 08:31 AM
This has just happened to my display and done all I can do I think look all over the net and not got any other suggestions apart from the reset which has not worked.
Is there a fix for this ?
12-22-2021 10:48 AM
Hello, good afternoon. I have a Google Nest Hub that worked perfectly and on Monday the 20th I found it with a black screen. I have removed power and it has been left with a gray screen and a G. I have tried the factory reset without any changes. What I can do?
12-22-2021 10:51 AM
sorry, my email is #########
12-22-2021 10:55 AM
I opened a support case and applied a video and photos of the unit. They asked for it to be returned and supplied a shipping label for return.
A replacement device has been sent out too.
There seems to be a different process between a case open-ended on the forum here, and Facebook messenger.
Both ended up going to email. Did have to duplicate data across multiple interactions.
I hope my issue will now be resolved.
12-22-2021 01:57 PM
Mine has just started to do this as well I have tried unplugging all night and factory reset a few times and it still is stuck on the gray G