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Nest mini on stuck with 2 light dots

renogustavino
Community Member

Hello, it seems that my nest mini device is not working at all. When i try to reboot it only shows 2 lights dots on the device, and i tried to reset but not working. Can anyone help me? Thank you.

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7 REPLIES 7

davidking
Gold Product Expert
Gold Product Expert

Does it keep getting stuck at 2 lights even if you remove and reinsert the power cable?

Azarco
Community Specialist
Community Specialist

Hello there,

 

Thanks for the assistance, davidking!

 

renogustavino, I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Best,

Alex

SWoo
Community Member

I have the exact same problem. I have tried all the suggestions that is, attempt to reboot by removing cord and switching mic to off ( 10 times) no resolution. Then tried pressing on centre of mini nest for 5 seconds then a further 10 seconds - no sound was made by device. Google home app states that home speaker is offline - however the suggestion to add the device again - also did not work. In fact, nothing has worked. 

SWoo
Community Member

if anyone can offer any suggestions I would be very grateful however, it looks like the device might need replacing.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help Azarco and davidking.

 

@renogustavino, @SWoo, before you proceed, send feedback and use the keyword GHT3 Nest Mini no LED. Before you submit feedback, send first the device usage data and crash reports to Google with these steps:

 

  1. Open the Google Home app.
  2. Select the device that has the issue.
  3. Tap Settings > Recognition and sharing.
  4. Toggle the slider to the right.

 

If you've done the steps below then you can skip on it but, it would help a lot if you could do it again:

 

  1. On the side of the device, unplug the power cord > wait 10 seconds > plug the power cord back in > wait until the 4 LEDs light up.
  2. Repeat the first step, 8 more times.
  3. On the side of the device, switch the mic off. The LED lights turn orange.
  4. Press and hold the top of the device (where the LED lights are).
  5. After 5 seconds, the device begins the reset process.
  6. Continue to hold the top of the device for 10 seconds more or until the Google assistant confirms that the FDR has started.
  7. Wait until the device announces “Welcome to Google Home" > use the Google Home app to set up the device.
  8. After the setup is complete, advise the customer to test the device with any voice command.

 

Keep us posted.

 

Best,

Dan

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi