01-06-2023 01:44 AM
Hello, it seems that my nest mini device is not working at all. When i try to reboot it only shows 2 lights dots on the device, and i tried to reset but not working. Can anyone help me? Thank you.
01-06-2023 11:14 AM
Does it keep getting stuck at 2 lights even if you remove and reinsert the power cable?
01-09-2023 10:32 AM
Hello there,
Thanks for the assistance, davidking!
renogustavino, I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best,
Alex
01-10-2023 04:23 AM
I have the exact same problem. I have tried all the suggestions that is, attempt to reboot by removing cord and switching mic to off ( 10 times) no resolution. Then tried pressing on centre of mini nest for 5 seconds then a further 10 seconds - no sound was made by device. Google home app states that home speaker is offline - however the suggestion to add the device again - also did not work. In fact, nothing has worked.
01-10-2023 04:28 AM
if anyone can offer any suggestions I would be very grateful however, it looks like the device might need replacing.
01-10-2023 05:16 PM
Hi folks,
Thanks for the help Azarco and davidking.
@renogustavino, @SWoo, before you proceed, send feedback and use the keyword GHT3 Nest Mini no LED. Before you submit feedback, send first the device usage data and crash reports to Google with these steps:
If you've done the steps below then you can skip on it but, it would help a lot if you could do it again:
Keep us posted.
Best,
Dan
01-13-2023 06:34 PM
Hi there,
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
Best,
Princess
01-14-2023 07:12 PM
Hey folks,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Cheers,
Muddi